Refund policy

Return & Refund Policy
We want you to love every piece you get from Jam Official. If something's not quite right, we've got you.

Return Window You have 3 days from the date you receive your order to request a return.

Condition Items must be unworn, unwashed, and in their original condition with tags attached.

How to Start a Return Contact us with your order number and we'll walk you through the next steps.

No Refunds We do not offer refunds at the moment. Once your return is received and inspected, we’ll notify you and process your exchange or store credit, where applicable.

Eligible Items All items are eligible for return, as long as they meet the condition requirements above.

Questions? We're here for you! Reach out anytime. 💕